Last updated: July 22, 2026
At Luxday, we want checkout to be as smooth and secure as the rest of your shopping experience. This Payment Policy explains which payment methods we accept, when your payment is charged, how we keep your data safe, and what to do if a payment fails.
Luxday is operated by JMax B.V., Lintelerweg 60, 7556 PD Hengelo, The Netherlands.
Accepted Payment Methods
We accept the following payment methods:
Credit & debit cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club, JCB, and UnionPay.
Digital wallets: Apple Pay, Google Pay, and Shop Pay.
PayPal: Pay quickly and securely with your PayPal account.
We do not accept cryptocurrency, wire transfers, money orders, personal checks, or cash on delivery.
Currency & Pricing
All transactions on our store are processed in US Dollars (USD). If your card was issued outside the United States, your bank may apply a currency conversion rate and charge a foreign transaction fee, typically 1–3% of the order amount. These fees are set by your bank and are outside our control.
The price you see at checkout is the final amount you will be charged, including any applicable taxes and shipping costs shown during checkout.
Payment Security
Your payment security is our top priority:
- All payment data is transmitted using TLS 1.2+ encryption.
- Payments are processed by Shopify Payments, a PCI DSS Level 1 certified payment processor — the highest level of certification in the payments industry.
- Luxday does not store or process your card data on its own servers. Your full card number and CVV never reach our infrastructure.
- Where supported, 3D Secure authentication (such as Visa Secure or Mastercard Identity Check) adds an extra layer of protection against fraud.
When You Are Charged
Your payment method is charged immediately at checkout when you confirm your order. In some cases, a temporary authorization hold may appear as a pending charge on your account for 1–2 business days before the payment is finalized. This is standard banking practice and not a double charge.
Failed or Declined Payments
If your payment is declined, the most common reasons are: insufficient funds, an exceeded card limit, a block placed by your bank, an expired card, or incomplete 3D Secure verification.
If this happens, we recommend that you double-check your card details, contact your bank to make sure the transaction isn't being blocked, or try a different payment method. If you continue to experience issues, our support team is happy to help.
Refunds
Refunds are always issued to the original payment method used for the order. Typical processing times after a refund is approved:
- Credit and debit cards: 5–10 business days
- PayPal: 3–5 business days
- International cards: up to 14 business days
The exact timing depends on your bank or payment provider. For details about when you are entitled to a refund, please see our Return & Refund Policy.
Questions?
Our customer service team is here for you 7 days a week:
Email: info@lux-day.com Contact form: lux-day.com/pages/contact
Support hours: Monday – Friday: 8:00 AM – 6:00 PM (CET), Saturday & Sunday: 10:00 AM – 4:00 PM (CET)
All emails are answered within 24–48 hours.