If you are not satisfied with your purchase for any reason, you can return it to us within 14 days of delivery. You must notify us by email or phone and tell us the reason for the return. Upon receipt of your return, we will refund the purchase price to your account within 7 days.
- 1 Registering your return
To register your return, simply contact info@luxday.com. Our customer service team will send you a return as soon as possible.
- 2 Prepare your product
Pack the product you are returning properly and safely, preferably in its original packaging. Please note: Unfortunately, we cannot cover the costs of return shipping.
- 3 Send us your package
Send the package (with Track & Trace) to the return address described here:
Address: Rm1610 Trikang Plaza 818, Ningbo, Zhejiang, China
City: Ningbo, Yinzhou, Qianhenanlu
Postal code: 315200
Country: CHINA
Please note. The cost of your return will depend on the size of your order.
Shipping country - US Shipping method + Track&Trace
Estimated repatriation costs(Please note that there may be a high cost to return to China ≈ €25).
- Get the purchase amount refunded to your account
A full refund will be issued to the original payment method after we receive your return. If possible, items should be returned in their original condition and as undamaged as possible. The purchase amount will be refunded to you via the payment method you used. The purchase amount will be refunded to your bank account or other payment method within two working days.
Please note: Always contact our customer service before returning your order. Orders returned without prior contact cannot be refunded.
Toiletries
A list of hygiene items that cannot be returned and are non-refundable (the list is not exhaustive): underwear, bikini, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and refuse to return beauty and health products for the safety of our customers.
Cancellation of orders
Cancellation of your order is only possible 5 minutes after the order has been placed. After 3 hours, our orders are stopped in processing and after that cancellation is unfortunately no longer possible.
If you wish to cancel your order, please contact info@luxday.com after you have placed your order.
The return is always at the risk of the sender, the return costs are not refunded.
E-mail address: info@luxday.com